Quick Gist
• Kahit magbayad ka ng Lalamove Priority Booking, hindi ibig sabihin guaranteed solo delivery.
• Riders minsan kailangan mag double book para sulit ang biyahe at gasolina.
• Yung extra na ₱20 to ₱30 na binabayad ng customer, hindi laging katumbas ng mas mabilis na service.
• Parehong talo ang rider at customer kapag hindi malinaw ang sistema.
Reports From Riders and Customers
As of September 2025, Lalamove Priority continues to draw mixed reactions from riders and customers. Some say it works as intended, while others insist double booking is still happening despite the extra fee.
A customer who reached out to HemosPH explained:
“Nagbayad pa ako ng Priority. Dumating pa rin late kasi may inuna siyang ibang delivery.”
Meanwhile, a rider who spoke to HemosPH admitted that Priority is not always exclusive:
“Kung isa isa lang, lugi kami. Kaya kahit Priority, minsan kailangan mag double book.”
The testimonies show the real tension between what customers expect and what riders need to survive.
Complaints about Lalamove are not new. As early as 2023, riders and customers were already voicing concerns online about delayed deliveries and double booking, even when Priority fees were paid.
Why Double Booking Happens
Based on testimonies from riders and external reviews, several factors explain why double booking continues:
- Low base pay. A single trip often doesn’t cover fuel and time, pushing riders to accept multiple jobs.
- High fuel costs. With gas and diesel prices increasing in the Philippines, riders try to maximize every kilometer.
- App design. Lalamove’s system allows riders to accept on-route or back-to-back bookings, which encourages multi-tasking.
For many riders, double booking is not about tricking customers. It’s about making ends meet in an environment where every peso counts.
The Customer Experience
For customers, Priority is marketed as peace of mind. It’s often chosen for urgent deliveries such as contracts, passports, or last-minute gifts. However, testimonies received by HemosPH reveal frustration.
One customer said:
“Akala ko guaranteed mabilis kasi Priority. Pero parang walang pinagkaiba.”
For them, the extra ₱20 to ₱30 Priority fee doesn’t always match the service provided. Instead of confidence, Priority sometimes leads to disappointment.
Key Facts: Lalamove Priority Philippines (2025)
| Feature | What Customers Expect | What Actually Happens (Based on Reports) |
|---|---|---|
| Priority Fee | ₱20 to ₱30 extra | Collected but doesn’t always prevent delays |
| Delivery Speed | Faster, exclusive delivery | Faster matching, but not always exclusive |
| Rider Incentives | Higher pay per job | Still pressured to double book due to costs |
| Fuel Costs (2025 average) | N/A | ₱65 to ₱70 per liter of gasoline |
| Rider Base Pay | Covers fuel + time | Often insufficient without extra bookings |
Sources: Rider testimonies to HemosPH, DOE fuel price monitoring September 2025, Trustpilot reviews
The Bigger Picture
The conflict boils down to expectations versus system design:
- Customers think Priority means solo, fast delivery.
- Riders understand it mostly as quicker rider assignment, not a ban on double booking.
Because of this, trust erodes. Customers feel shortchanged. Riders risk complaints even when they are just trying to earn enough for the day. The testimonies HemosPH collected in 2025 echo the same frustrations that customers and riders had already raised back in 2023. The problem isn’t recent, it’s been part of how the system functions for years.
Looking Ahead
The future of Lalamove Priority Philippines depends on how the platform addresses this gap. Riders want fairer compensation so they don’t have to double book. Customers want Priority to actually deliver what it promises.
HemosPH will continue monitoring this story. For now, one reality stands: Priority booking doesn’t always guarantee Priority service. Each time you book, you’re left wondering, will your package be the real priority or just another stop along the way?
FAQs on Lalamove Priority
1. What is Lalamove Priority Philippines?
It’s an option where customers pay ₱20 to ₱30 more for supposedly faster delivery. However, based on testimonies, faster doesn’t always mean exclusive.
2. Does Lalamove Priority guarantee no double booking?
No. Riders say the app still allows them to accept multiple trips if they are along the route.
3. Why do riders still double book Priority trips?
Low pay and high fuel costs make it necessary for many riders to maximize every trip, even Priority ones.
4. Is paying for Lalamove Priority worth it?
It can help with faster rider assignment, but it does not guarantee your delivery will arrive first.
5. How can Lalamove improve Priority in the Philippines?
By increasing rider pay, clarifying what Priority means, and ensuring customers get the exclusivity they expect.
